What if a product changed distributors?

Our customer success team is on standby to help you make the appropriate adjustments.

Discovering a product you frequently order has changed distributors can be jarring. Especially if you're in a pinch and unsure about where it moved to. Luckily, we've got a solution for that.

Changing Distributors:

  • If you know that a product is switching distributors, please email us at success@provi.com with the following information:
    • Name of the product that is switching
    • New distributor (if you know where it moved to)
  • You may also chat with our Customer Success team directly by selecting chat box in far right hand corner.