What happens if a product is out of stock?

How do I know if a product is out of stock?

When you submit an order on Provi, just like when submit an order directly to a rep, you may not initially know if a product is out of stock.

Your distributor sales rep is still responsible for communicating this, and they can easily do so directly through Provi. 

If an order comes through that contains an out-of-stock product, your rep will click Mark Out of Stock in our system and Accept the rest of the order.

You will then receive an email confirmation letting you know that your order was accepted with modifications/changes.

On the Order Details page, you can see what changes were made. Any out-of-stock products will be dimmed and labeled as Marked out of Stock.