Recommended First Order Guide for National Accounts

If you're part of a national franchise or chain rolling out Provi, we recommend these 4 simple steps for a successful first order.

Please note that these instructions do not apply if you are not using Provi as part of a mandated instruction. 

Step 1: Communicate with your Reps

If your national franchise or chain is rolling out Provi, your leadership has already communicated to your distributors about the change. However, we encourage you to also reach out to your reps directly before you order to remind them that your orders will be sent through Provi moving forward. This is also a great opportunity to confirm their email and phone number are correct in Provi. 

Step 2: Check your Lists

Login to Provi and review your pre-approved lists. If you feel an item is missing or need to adjust the assigned distributor, please contact implementations@provi.com for immediate assistance. 

If there is an item outside of your pre-approved list that you'd like to order, search for the item and click "Request Item." The assigned Approver will immediately receive a notification for approval. Once approved, the approved item will appear under a new list in your Lists tab. 

Step 3: Double-check your shopping cart

Build your order by adding products to your cart from Lists. When you're ready, click on the "Cart" icon in the upper right and double-check your shopping cart for accuracy. Once you're sure the product quantities and distributor details are correct, click to Submit your order. 

Step 4: Need help? Contact support

If you are experiencing any issues or have any questions, please contact the implementation team by email  (implementations@provi.com) or through the chat icon in the bottom right corner of Provi.