How do I check on the status of my order?

Learn where you can find your order status and how to take action if necessary.

If you’d like to check in on the status of a specific order, you can navigate to the order history page or order details page. Simply open the main menu on the upper left hand side of your screen, and click on Order History to view your past orders. You can see the status of your orders on the right hand side of the page. 

From here, you can click into a specific order to view more order details. At the top of this page, you can see your order status. 

If you need to request a different delivery date, plan backup options for out of stocks, or cancel your order, you can message your rep directly through the order details page. For distributors that are not partnered with Provi, you can message your rep in the Messages section on this page. You will receive an email and text when your rep sends you a message, and your rep's response will also appear in this Messages section.

For distributors that are partnered with Provi, you can message your rep directly through Provi Chat.

Learn more about contacting your rep on Provi

Learn more about order statuses on Provi

If you have any questions regarding checking on the status of an order, use the chatbox  Transparant Hubspot Chat Bubble-1  in the lower right-hand corner and a Provi representative will assist you, or you can always email us at or submit a support ticket.