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Bars, Restaurants, and Retailers

Bars, Restaurants, and Retailers

All things Provi; Search and discover products, Building and using lists, Preparing an order, Submitting an order.

Buyer Training Video Library

Retailer Account Settings

Why can't I see pricing & deals?

How do I remove an employee from my account?

How do I add a liquor license number to my account?

How do I add and manage employees?

How do I change my login email, password, or phone number?

How do I add a location to my account?

Change or modify a location's information

How do I update my password?

Provi Notifications

How do I update my notification settings?

How do I view Provi in another language?

How to add Provi to your phone's home screen

How can I keep my account secure?

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Adding & Editing Distributors & Sales Reps

How do I add a distributor to my account?

How do I add my distributor sales rep?

What if I don't know my sales rep?

How do I add my account number manually?

How to apply for a distributor account on Provi

How do I edit the contact information for a sales rep?

How do I delete a distributor sales rep?

Can I add more than one sales rep per distributor?

What if my distributor isn't listed in the marketplace?

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Search and Discover Products

What should I do if a product is missing from Provi?

What if a product changed distributors?

How do I add a product missing from Provi?

What deals are posted on Provi?

How to sort and browse through products by using filters

Why do some products have pricing?

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Preparing an Order

What are Cart Recommendations?

What are the different parts of the Provi Cart page?

How do I add products to my cart?

How do I submit an order?

How do I add a note to my sales rep?

How do I add deal notes?

How can I choose a backup option for an item in my cart?

How do I add/remove products to my cart from lists?

How do I schedule a delivery at a certain time?

How can I see what package types are available for any given product?

How do I make sure my prices are accurate in Provi?

Recommended First Order Guide for National Accounts

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Submitting an Order

How do I use the alternate ordering options?

How is my order sent to reps?

How do I cancel an order?

How can I contact my rep about my order?

How do I track my order?

How do I check on the status of my order?

What do the different order statuses mean?

What happens if a product is out of stock?

When will my order be delivered?

How can I see my order history?

Print Purchase Orders

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Using Reports & Lists

Requesting Additions to Approved Order Lists

How do I customize the order of products on a list?

How do I use my report dashboard?

What is a list?

How do I create a list?

How do I add a product to a list?

How do I remove a product from my list?

How do I rename a list?

How do I delete a list?

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Inventory

How do I edit my inventory?

How do I set my pars?

How do I enable the Sculpture Integration?

Communicating with Your Sales Reps

How do I message my sales rep?

What should I do if my order wasn't delivered?

New Product Features

How does the Rep Recomendations feature work for buyers?